2GAME HELP CENTER

MUST KNOW

• Availability of The Division 2
• Uplay Direct Activation Troubleshooting
• Uplay - Direct Activation Details
• How do I get my game/code?
• I have been waiting X minutes for my order to be completed. Why?
• Why do I need to give my phone number to complete the order?

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2GAME ACCOUNT

• What to do when you don’t want a 2Game account anymore.
• What is 2Game’s opinion of having multiple accounts?
• Can I change my email?

PRODUCTS

• Why can’t I purchase X game from Y country?
• It said this version of the game contains X content, but I do not have it. Why?
• Where do I activate this key?
• How do I activate this so-called key?

ORDERS

• Recommendation if using PayPal
• Can I order while having a VPN or Proxy service running?
• What does “X” status of my order mean?
• Confirm by phone?? I think not!!!
• What can I pay with?

PREORDERS

• They just announced a game and I bought it from 2Game. Where is the key and when do I get it?
• Where is my preorder bonus?

REFUNDS

• When am I eligible for a refund?
• Am I eligible for a refund? (Preorder edition)
• I pressed the “Reveal Key” button, but I still haven’t received my key. What now?

CANNOT FIND WHAT YOU ARE LOOKING FOR?

• Cannot find what You are looking for?