Direct Activation Troubleshooting

There are a few different scenarios where you might encounter issues regarding the direct activation of products.

If you are experiencing problems activating the product you purchased and are encountering errors along the way.
Please try using different browsers (Edge,Chrome,Firefox,Opera etc.).
Customers using Edge, Google Chrome and Mozilla have found the most success resolving this issue.
Close ALL browsers before starting a fresh new browser session.
Please accept cookies and disable any extensions that might interfere with the process such as AD-blockers etc. before continuing.

Another Option is switching the device you are using. For example trying from your mobile phone, tablet, etc.

If you have changed your Password prior to connecting to the desired Ubisoft account via the order you might experience an error. It will take some time for the new credentials to become available to use via the connecting API.

You tried it all and it still does not work? Contact us via Support Chat or the Ticket system. If we cannot resolve the issue, your order will be refunded.